These Terms and Conditions and the Club Rules (“Rules”), as amended from time to time, are the Terms and Conditions and Rules of the Club.
1. Name & location
The name of the club is “Bodyism Notting Hill” and it is located at 222-224 Westbourne Grove, London W11 2RH (referred to in the Terms and Conditions and Club Rules as “the Club”).
2. Objects of the Club
The objects of the Club are the provision of facilities and amenities of a Club to members, run on commercial principles, for the purpose of optimising wellness.
3. Definitions & Primary Concepts
3.1 The Club is a proprietary club, the proprietor being Westbourne Studios Limited with the company number 14970263 (the “Company”).
3.2 A member’s membership relates to the Club only and no other Club or premises owned or operated by the Company and does not entitle a member to any shares in the Company nor to participate in any voting or other shareholder or director matters of the Company.
3.3 The Club premises are located at 222-224 Westbourne Grove, London W11 2RH. The Club’s website can be found on https://bodyism.com (the “Club’s website”).
3.4 The members have no financial liability to the Company as a result of their membership of the Club except for their liability for their membership subscription fees (including charges incurred due to late or missed payment), food and beverage charges and any fees related to any products, events and services purchased, booked and/or attended for which fees are chargeable/payable.
3.5 For the purposes of the Terms and Conditions and the Club Rules:
“Board” means the Board of Directors of the Company;
“Club Rules” means any Rules made by Company in accordance with Rule 23;
“Club” shall have the meaning given to it in section 1.
“Club Director” shall have the meaning given to it in section 4.
“Member” means a person who is admitted as a member of the Club in accordance with any previous Terms and Conditions and Rules or these Terms and Conditions and Rules (as amended from time to time in writing) and who remains a member of the Club in accordance with these Terms and Conditions and the Club Rules (as amended from time to time); and
“Terms and Conditions” means the Terms and Conditions and privacy policies of Bodyism Notting Hill that each member is required to enter as a condition of being a member, and which can be found on the Company’s website. Where applicable, these Terms and Conditions and Rules are also binding to non-members such as café customers and individuals who attend to any services accessible to non-members.
3.6 If the Company must contact a member, it will do so by telephone or by writing to that member using the telephone number or email address provided to the Company by that member in their application, as is updated by the member from time to time. A member may contact the Membership Team at the email address as shown on the Club’s website. When these Terms and Conditions and Rules use the words “writing” or “written” or similar terms this reference includes emails.
4. The Club Director
4.1 The Club Director of the Company, as appointed from time to time, is responsible for the proper running of the Club on a day-to-day basis as determined by the Board.
4.2 In these Terms and Conditions and the Club Rules the expression “Club Director” shall also include any other person(s) appointed by the Board to perform the Club Director’s duties.
5. Membership
5.1 Members shall consist of Core Members, Elite X Members, Ultimate Members and any existing previous memberships or any other membership type the Club may at its absolute sole discretion approve.
5.2 Other than in the case of existing members, access to members-only areas may be granted to guests/visitors at the Club’s absolute sole discretion from time to time. The Company will always do its best to prioritise its members. Any guests/visitors will be required to complete the Club’s standard form of registration and health commitment statement/any other applicable waiver of liability to be permitted access to any of the Club’s facilities.
5.3 Every candidate for membership must be at least 18 years of age. The Company reserves the right to request supporting documentation as proof of age from time to time.
5.4 The Company may from time to time add additional categories of membership or amend the conditions attaching to each category of membership. At least 14 days’ notice of significant changes shall be given to members by email. It shall not be the Club’s and/or Company’s responsibility if notifications of any such change will be delivered, opened and/or read by the recipient, so long as the notification has been sent to the appropriate contact method (email) provided by the member.
5.5 Each member, whatever their membership category, shall in common with all other members enjoy equal rights and privileges of the Club subject to their membership tier, the provision of these Terms and Conditions and the Club Rules and as the Company may from time to time determine.
5.6 If the criteria governing the membership category of a member are no longer applicable to the member, they shall notify the Membership Team forthwith so that, subject to prior approval by the Club Director, the appropriate change of category can be made and at their next renewal date following any such change they shall become liable to pay the subscription rate applicable to such new category.
5.7 It is not possible for members to change the type of services they receive under their membership type.
6. Procedure for approval of members
6.1 The name and particulars of every candidate applying for membership shall be entered on a form provided by the Membership Team. A candidate shall supply a recent photograph (headshot) in colour with no sunglasses and such further information concerning themselves and their candidature as the Membership Team may request.
6.2 A candidate is required to meet with the Membership Team prior to the Membership Team considering their application, unless the Club Director and/or Membership Team decides in any particular case that such a meeting is not required.
6.3 The Club has the right to reject any membership application at its sole discretion and no reason shall be required to be given to any candidate in the event of their non-approval for membership.
6.4 If the Board so elects, the approval of any new member will be subject to ratification by (a majority) of the Board. If the Board does not in such circumstances ratify such member, the Board shall give notice to the candidate and shall not be eligible for reconsideration as a candidate for a period of one year from the date of the original application unless otherwise decided by the Board.
6.5 Upon approval by the Club Director and/or Membership Team and (if applicable) ratification by the Board, the Membership Team shall notify the candidate that they have been approved as a member of the club conditional upon the candidate complying with these Terms and Conditions and the Club Rules. The candidate will be required to deliver to the Membership Team all the following:
(a) Credit card details.
(b) A completed and signed application form.
(c) A signed copy of the Terms and Conditions.
(d) A completed and signed health commitment statement/waiver of liability or any other form used for these purposes by the Company.
(e) A recent photograph/headshot in colour and with no sunglasses.
6.6 Failure by the candidate to comply with the provisions of section 6.5 within one month of notification shall (unless the Membership Team or Club Director decides otherwise) result in cancellation of such candidate’s conditional right to become a member.
6.7 The Membership Team and/or Club Director shall have the power to extend the periods for complying with the provisions of section 6.6 hereof at its sole discretion for as long as it thinks fit.
6.8 On complying with the provisions of section 6, the name of the candidate will be entered in the register of members and database maintained by the Club as a member and in accordance with the member’s membership start date will be entitled to the membership benefits of the applicable membership package. Upon being so entered in the register of members and database, the member will be deemed to have agreed that they will be bound by the Terms and Conditions, the Club Rules and the Privacy Notice, and all subsequent amendments to them. Furthermore, the member agrees that their personal information may be shared with third-party suppliers as applicable for the Company to provide satisfactory service in alignment with the member’s membership package and benefits included with this.
7. Cancellation right of members
7.1 Members who have been approved have the right to cancel their membership, without giving any reason, within 14 days of the date on which the member is admitted as a member and pays their first membership subscription fee. This 14 days’ notice period refers to UK consumer law and expires 14 days after the initial subscription fee has been charged.
7.2 The cancellation period thereafter shall be one month. To exercise their right to cancel, a member must inform the Club Director or Membership Team in writing by submitting a clear statement by email membership.nottinghill@bodyism.com or post to Bodyism Notting Hill, 222-224 Westbourne Grove, London W11 2RH.
7.3 In the event of a member’s membership being frozen/suspended when the member exercises their right to cancel, the Membership Team will end any such membership suspension with immediate effect and process the member’s cancellation request according to the Club’s cancellation policy as outlined in the Terms and Conditions.
7.4 To meet the cancellation deadline, it is sufficient for a member to send their communication concerning their exercise of the right to cancel before the cancellation period has expired.
7.5 If a member cancels their membership within the 14 days period referred to above before the member has started to use the services or facilities of the Club, the Company will reimburse to that member the subscription fee but less the fee for any services, products or other goods provided to the member.
7.6 The Company will make the reimbursement without undue delay and not later than 14 days after the day on which the Club Director or Membership Team is informed about the member’s decision to cancel their membership.
7.7 The Company will make the reimbursement using the same means of payment as the member used for the initial payment, unless the Club have expressly agreed otherwise.
7.8 If the member started to use the services or facilities of the Club during the cancellation period, the member shall pay the Club such amount which is in proportion to the period of use until the member communicated its cancellation of its membership. The remainder will be refunded, less the fees for any services, products or other goods provided to the member. The member is not permitted to continue using the services or facilities of the Club after the expiration of its membership, following having given notice of cancellation. However, they may still use any services that are accessible to non-members and pay the fees for these at non-member rates accordingly.
7.9 The Club’s Privacy Notice, which is available on the Club’s website sets out the terms on which the Club processes any personal data of members, or that members provide to the Club or the Company.
8. Fees & subscriptions
8.1 The minimum commitment period required for membership is three months. The Company reserves the right to amend this from time to time at its absolute sole discretion. After the initial three months commitment period, the member shall be entitled to exercise their right to cancel its membership based on the Club’s outlined cancellation period.
8.2 The monthly subscription fee for each of the various membership categories shall be such amount as the Company shall determine from time to time and shall be payable monthly on such date as is determined by the Company. The monthly subscription shall be payable without fail and delay. In the event of failed or delayed payments of any sort owed to the Club, the Company reserves the right to charge the member additional fees such as but not limited to, late payment fees incurred. The Company also reserves the right to refuse a member access to making any further bookings until all outstanding debts from the member to the Club have been settled.
8.3 The Company may apply an increase on any rate of monthly subscription fees to any member providing at least 14 days’ notice, which increase shall apply from their next renewal date, and the member shall be entitled to terminate their membership in accordance with section 7.
8.4 The membership and its benefits can only be used by the member and are non-transferable to other persons. Unused benefits and/or services from one membership month cannot be rolled over to a new membership month, nor retrospectively redeemed against any booking on a past date.
8.5 Members shall deliver to the Membership Team, and when required update and at all times keep in existence, valid credit card/payment details in order to provide for payment of their subscription fees and any other charges due.
8.6 The member is required to always comply with the Terms and Conditions and the Club Rules.
8.7 If a member fails to pay any amount due from them to the Company, the Club or any of the Club’s providers of services or any other goods, in accordance with the applicable terms within 30 days from the due date for payment, then the Company reserves the right to suspend and/or terminate the member’s membership. The Company reserves the right to pursue the collection of any owed payments from the member to the Club. At the Company’s absolute sole discretion, the Club may or may not admit the member for membership at a later stage.
8.8 The monthly subscription only includes the services listed on the website (subject to changes at the Club’s absolute sole discretion).
8.9 Any medical consultations, screenings and treatments, workshops, personal training sessions, any classes in the gym or studio and any other goods or services that are not included by the Company in the monthly subscription are subject to separate fees, details of which are available on request and the member must provide valid credit card details in advance of being provided with these goods and/or services.
8.10 The Club and/or the Company may be responsible for collecting the fees/payments for some services provided by third party service providers, but in such cases, they will be doing so on behalf of the relevant supplier. The applicable terms and conditions for the relevant service are available from the relevant service provider and are available upon request.
9. Renewals
9.1 Renewal dates of subscriptions are set by the Membership Team and recur monthly.
9.2 Membership renewals are reviewed monthly by the Membership Team. The Membership Team’s decision is final and may not be appealed. No reason for terminating or not renewing a membership shall be given by the Club.
9.3 If a member settles their bill late, the subscription renewal date will remain the same and cannot be changed and payment for any period that has elapsed without the member making use of the Club shall not be refunded by the Company to the member.
10. Membership freezes/suspensions
10.1 Members shall be entitled to freeze/suspend their membership for a maximum of two months per year (counting from their initial membership start date). Any membership suspensions/freezes shall only be approved at a minimum of one week to a maximum of two months.
10.2 A member must submit their membership suspension/freeze request in writing to the Membership Team at least one week in advance to the desired start date of their membership suspension/freeze.
10.3 Memberships cannot be suspended/frozen retrospectively for any reason.
10.4 At the Company’s absolute sole discretion and upon written request as outlined above, a member may request an extended period of suspending/freezing their membership due to medical reasons only and given prolonged absence due to serious illness or injury. The member shall be required to provide to the Company a letter from an appropriate clinician (which must include a diagnosis and shall be reviewed by the Company’s clinician for clinical sign-off). The maximum number of months entitled to membership suspension due to serious illness, injury or any other medical reason considered acceptable by the Company, shall be six months and can only be requested once per year (counting from the initial membership start date). At the end of the freeze period, the member’s payments for their monthly subscription fee shall revert automatically to the appropriate subscription fee.
10.5 Alongside the provision of the desired start date of their membership suspension/freeze, a member shall be required to also provide an end date to such suspension. Open-ended membership suspension requests cannot be accepted by the Club.
11. Member’s personal information
Every member shall promptly inform the Membership Team of any change of their address or their email or other contact details, credit card details or their bankers.
12. Admission
12.1 Members (provided they are invited in accordance with the Terms and Conditions and the Club Rules), will be admitted to the members’ areas of the Club during normal hours of admission.
12.2 Members are permitted to use the Club’s gym and studio facilities and other relevant areas only when booked for relevant services such as (but not limited to) personal training, small group personal training, studio classes, infrared sauna sessions or treatments.
12.3 Members must present their membership card (if applicable) or any other means of proof of their membership at sign in at reception if required by the Front of House Team or any other applicable member of staff.
12.4 The Company or the Club Director may, for any reason and at their absolute discretion, close all or certain parts of the Club to members on certain days.
12.5 The Company or Club Director may at their absolute discretion:
(a) Refuse entry to the Club by any member without providing a reason.
(b) Remove any member from the Club premises without providing a reason; and
(c) Terminate a member’s membership without providing a reason.
13. Discipline of members and termination
13.1 A member may resign their membership after the initial three months’ membership subscription period, with one month’s written notice by email or letter delivered to the Club Director or Membership Team at the Club address as shown on the Club’s website.
13.2 The Company or Club Director may terminate any member for breach of the Terms and Conditions and/or the Club Rules at any time.
13.3 A member’s membership may be suspended or terminated at any time by the Company in the event that the Company considers that the conduct, reputation or character of the member, is or might be injurious to the character, reputation or interests of the Club or the Company, or render that member unfit to associate with other members, or for any other reason at the Company’s absolute discretion. Prior to a member’s membership being terminated, their alleged conduct may, at the absolute sole discretion of the Company be inquired into and, if requested by the Club or Company, the member may be required to send a written statement of events to the Club Director and to justify or explain their behaviour. During such a period of investigation, the Club may suspend the member’s membership.
13.4 If the Company decides to inquire into the events, if the Company or Club Director is of the sole opinion in its absolute discretion that the member is, or is suspected to be, guilty of such conduct as mentioned in section 13.3 and/or has failed to justify or explain this conduct or behaviour satisfactorily, it may suspend or terminate that member’s membership at its absolute discretion. The member shall be disbarred from the Club while so suspended from membership.
13.5 Nothing in these Terms and Conditions and Rules shall prevent the Company or Club Director from requesting a member to resign and if such a request is complied with within 14 days, no resolution of expulsion shall be proposed.
13.6 A member suspended or terminated from the Club forfeits all the privileges of membership. The Company will refund the proportion of the subscription fee received for the current month as reflects the unused part of the month after termination (less the fees for any goods or services provided to the member).
13.7 In all matters of Club discipline, the decision of the Company or Club Director is final.
14. Conduct of members
14.1 Members are required to be attired in a clean and tidy manner when in the Club.
14.2 No drunkenness, bad language, violent, threatening or abusive behaviour, or criminal or other misconduct is permitted on the Club premises.
14.3 All members (and non-members were applicable to services accessible to non-members) shall before leaving the Club premises on each visit pay in full all charges incurred by them whether in respect of food, beverages, medical services, fitness or any other matter.
14.4 No member shall use the name or address, or colours, trademarks, photographs, trade dress, logo or other identifying feature(s) of the Club (the “Club Marks”) or any content from the Club’s website in any advertisement, marketing material, invitation, prospectus or letter heading or for any business purposes without the prior written approval from the Company as to the specific use in each case. Members are not permitted to have personal post sent to the Club.
14.5 Each member hereby expressly recognises that the Club Marks are the valid, unique and exclusive property of the Club and the Company.
14.6 No member shall use the name or address of the Club in any correspondence or article including but not limited to any article or correspondence which is intended for publication, without prior written approval of the Company.
14.7 No member shall remove (except with the express permission of the Club Director) or damage or destroy any picture, item of furniture, equipment or other article (including without limitation books, magazines and newspapers) being the property of the Company or the Club.
14.8 Without prejudice to section 15, if a member causes damage, destruction or loss of any property of the Club or of any other member, then such member shall be fully responsible for making good all loss suffered by the Club, Company or such other member as a result of such damage, destruction or loss.
15. Members’ property
Property entrusted by a member to a member of Club staff for safe custody or for any other purpose, or left on the Club’s premises (including, for the avoidance of doubt, in lockers, changing rooms, the café, reception or any other area), shall be entirely at the member’s own risk, and neither the Company nor the Club nor any employees of the Club or the Company (when acting in the course of their employment) shall be liable for any loss of, or damage to, such property or for any consequential loss or damage of any description. Members must ensure to remove any of their personal belongings from any of the Club’s premises at the end of their visit on any given day.
16. Lockers
16.1 Lockers may be available for use by members whilst they are on the Club’s premises. Members must ensure that the contents of the daily lockers are removed at the end of their visit.
16.2 The Club reserves the right to open lockers without the member’s permission or the member being present. All bags must be kept in lockers and should not be taken into the gym and studio areas or treatment rooms, Recovery Suite or any other relevant areas. The Company reserves the right to remove the contents from any locker, which has not been emptied after the visit. Property cleared from lockers, or left on the premises, shall be donated to charity after two weeks. In the event a member ceases to be a member, any property cleared from lockers or left on the site shall be donated to charity after two weeks of their membership ceasing.
17. Complaints
17.1 All complaints shall be made in writing to the Membership Team at membership.nottinghill@bodyism.com.
17.2 A member shall not personally reprimand a member of staff.
18. Alterations of Terms and Conditions and Club Rules
These Terms and Conditions and/or Club Rules may be revoked, supplemented or altered by the Company from time to time provided that members would be given at least 14 days’ notice of any such significant revocation, supplementation or alteration of these Terms and Conditions and/or Rules (as appropriate) and each member may terminate their membership before changes take effect by notifying the Company, and they will receive a refund of the proportion of the subscription fee as reflects the remaining part of their current membership month after termination less the fees for any goods or services provided to the member.
19. Liability of the Company
19.1 If the Company fails to comply with these Terms and Conditions and/or Club Rules (as appropriate), it is responsible for loss or damage a member suffers that was at the time of the member’s admission as a member, a reasonably foreseeable result of the Company breaching these Terms and Conditions and/or Rules (as appropriate), but the Company is not responsible for any loss or damage that was not reasonably foreseeable. Loss or damage is reasonably foreseeable if either it is obvious that it will happen or if, at the time of admission of a member’s membership, both the Company and the member knew it might happen. The Company is not responsible for losses a member suffers that is caused by a delaying event outside the Company’s control or losses a member could have avoided by taking reasonable action, including the Club and/or Company’s reasonable instructions for use.
19.2 Where the Company is liable to a member under these Terms and Conditions and/or Rules (as appropriate), other than for failing to provide services with reasonable skill and care, the Company’s liability is limited to the total subscription fee paid by that member for the current membership month, except where section 21 applies.
19.3 The Company does not exclude or limit in any way its liability to members where it would be unlawful to do so. This includes liability for death or personal injury caused by the Company’s negligence or the negligence of its employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of a member’s statutory rights as a consumer in relation to the services provided by the Company.
19.4 The Company is not liable for business losses. If a member uses the Club for any commercial or business purposes the Company will have no liability for any loss of profit, loss of business, business interruption or loss of business opportunity.
19.5 The Company shall not have any liability towards the member in respect of goods and services which are arranged or made available by the Company, but which are not included with the monthly subscription. Liability for these goods and services will be governed by a separate agreement between the member and the relevant service provider, details of which are available from the relevant service provider. The Company may collect payment for these additional goods and services from members on behalf of the relevant service provider.
19.6 Neither the Club nor the Company will accept liability for any damage or loss to a member’s personal property brought into the Club’s premises.
19.7 All activities and treatments are taken at the member’s own risk, and it is the member’s responsibility to ensure that all relevant and accurate health and other medical information is provided to the relevant service provider prior to attending to the applicable appointment.
19.8 Neither the Club, the Company nor their staff shall be liable for personal injury sustained by members whilst on the Club’s premises, except in the event that it can be proven that this relates to the wilful act, neglect or default of the Club or any of the Club’s staff members. Members who suffer an accident or injury on the Club premises must report the accident or injury and the circumstances in which it occurred to the Club Director as soon as possible following the accident or injury.
20. Disputes
Any dispute which may arise as to the meaning or interpretation of these Terms and Conditions and/or Club Rules or as to the powers of the officers or employees of the Company shall be determined by the Board, whose decision is final and binding on all members.
21. Dissolution
In the event of dissolution of the Company or Club, the members shall not have any right to, or claim upon, any property of the Company or Club, or be required to share in any discharge of its obligations, nor be entitled to any refund/reimbursement of membership or other subscriptions.
22. Other important rules
22.1 The Company may transfer its rights and obligations under its contract (which incorporates these Terms and Conditions and the Club Rules) with each member to someone else. A member is not permitted to transfer their rights under its contract (which incorporates Terms and Conditions and the Club Rules) with the Company to someone else.
22.2 Nobody else has any rights under the contract (which incorporates these Terms and Conditions and the Club Rules) between the Company and each member. No other person shall have any rights to enforce any of its terms.
22.3 If a court finds any part of these Terms and Conditions and/or the Club Rules illegal the rest will continue in force. Each of the paragraphs of these Terms and Conditions and Rules operate separately. If any court or relevant authority decides that any of them are unlawful the remaining paragraphs will remain in full force and effect.
22.4 Even if the Company delays in enforcing this contract (which incorporates these Terms and Conditions and the Club Rules), it can still enforce it later. If the Company does not insist immediately that a member does anything it is required to do under these Terms and Conditions and the Club Rules, or if the Company delays taking steps against a member in respect of it breaking these Terms and Conditions and the Club Rules, that will not mean that the member does not have to do those things and it will not prevent the Company taking steps against that member at a later date. For example, if a member misses a payment and the Company does not chase that member but continues to allow that member access to the Club, the Company can still require that member to make the payment at a later date.
22.5 These Terms and Conditions and the Club Rules are governed by English law and a member can bring legal proceedings in respect of the services of the Club in the English courts. If a member lives in Scotland, Northern Ireland or Wales such member can bring legal proceedings in respect of the services of the Club in either English courts or the courts of the country the member lives in. The Company may bring a claim against a member in the country the member lives in.
23. Club Rules
The Company may make Club Rules (“Rules”) for the regulation and management of the Club and may amend or revoke any Rules so made; but no Rule shall be inconsistent with these Terms and Conditions and the Club Rules. In the event of any ambiguity or conflict arising between the terms of these Rules and the Terms and Conditions, the Terms and Conditions shall prevail.
24. Binding effect of these Terms and Conditions and the Club Rules
Every member shall be bound by these Terms and Conditions and the Club Rules, and every member shall comply with these Terms and Conditions and the Club Rules.
The Club Rules (“Rules”)
1. Admission
(a) Members will be admitted to the members’ areas of the Club during normal hours of admission as amended from time to time.
Normal hours of admission will be published on the Club’s website.
Any changes to the hours of admission will be published on the Club’s website and/or notified to members by email prior to any changes being actioned, except in the case of any urgent or emergency change. The Company may close the Club and/or other Club facilities from time to time in exceptional circumstances. No reimbursement shall be due to members in these circumstances. The Club reserves the right to alter or amend the business opening times by giving members a minimum of 14 days’ notice.
(b) The Company may determine that on certain days members may not be admitted to all or some areas of the Club.
2. Appointment bookings
(a) All appointments for Club services available as part of a member’s membership must be made through the reception of the Club or other available booking methods as amended from time to time (including online bookings on the app) and will be subject to the Terms and Conditions.
(b) Any appointments that are not part of the member’s membership and/or are accessible to non-members must be made through the reception of the Club or other available booking methods as amended from time to time (including online bookings on the app) and will be subject to the Terms and Conditions. Full upfront payment as applicable will be required to confirm such appointments.
(c) All bookings and cancellations for Club events must be made through the Front of House Team.
(d) All bookings are subject to availability and are offered on a first come, first served basis. Without full upfront payment (as applicable), appointments cannot be held or confirmed.
3. Booking policy and booking cancellation policy
(a) All bookings, whether as part of a member’s membership or not as well as all bookings accessible for non-members, are subject to availability and the applicable cancellation policy as amended from time to time.
(b) Doctor consultations, nurse appointments, nutritionist consultations, wellness-assessments and any other appointments with clinicians or therapists as amended from time to time are subject to our 24 hours’ cancellation period. If cancelled with less than 24 hours’ notice the full fee for the applicable appointment will be payable and will be charged to the payment method provided by the member and/or attendee upon booking. In the event of the applicable service/booking being part of a member’s membership package, the Club will redeem this from the package accordingly.
(c) Members can book 1:1 personal training up to three months in advance. If a member, for any reason, is unable to attend such session, the member must give at least 24 hours’ written notice to the Club’s Front of House Team. If the member fails to notify the Club’s Front of House Team according to the outlined cancellation period, the Club will take payment for the missed session as applicable, either charging the member’s credit card or redeeming session(s) from the member’s monthly entitlement included with its membership or from any pre-purchased sessions. If a member utilises its 1:1 personal training sessions package included with its monthly membership subscription (as applicable) and/or a pre-purchased personal training bundle, the member shall be entitled to book no more than one personal training session per day.
(d) Members can book Small Group personal training/Reformer Pilates sessions and regular group classes up to two weeks in advance. If a member, for any reason, is unable to attend such session and/or class, the member must give at least 12 hours’ written notice to the Club’s Front of House Team. If the member fails to notify the Club’s Front of House Team according to the outlined cancellation period, the Club will take payment for the missed session and/or class as applicable, either charging the member’s credit card or redeeming session(s) from the member’s monthly entitlement included with its membership or from any pre-purchased sessions. If a member utilises its small group training sessions or regular classes package included with its monthly membership subscription (as applicable) and/or a pre-purchased small group training sessions or regular classes bundle, the member shall be entitled to book no more than one small group training session or regular class per day.
4. Consumables
No food or drink shall be consumed on Club premises unless purchased from the Club.
5. Dress code
(a) Members should be always dressed in suitable attire when in the Club and appropriate exercise clothing and footwear is required whilst exercising in the gym/class studio.
(b) High standards of personal hygiene must be maintained.
(c) Footwear and clothing must be clean and free from odours.
(d) Bags, personal belongings including coats and mobile phones are not permitted in studio classes or the gym.
6. Etiquette
(a) In the interest of cleanliness and hygiene, members should wipe down equipment after use.
(b) Once members have finished using any gym equipment, please ensure that all equipment is safely placed back in the storage facility provided. If a member becomes aware of any damage to or problem with any gym equipment, please stop using it immediately and notify a member of staff.
(c) For reasons of health and safety we do not allow late entry into classes. Members will not be permitted to join classes after the class has started. This is to ensure the class is safe and to avoid interrupting and upsetting other members. Inappropriate or aggressive behaviour towards staff managing class attendance will not be tolerated.
(d) If a member is unable to partake in a class they have booked, please cancel this either online or by notifying the Club’s Front of House Team (as outlined in ‘Booking policy and booking cancellation policy), so that another member is able to attend.
(e) No glass containers, hot beverages or food are allowed in the gym, studio or any other area of the Club other than the café.
7. Drugs and illegal substances
(a) Non-prescriptive drugs are not permitted on the Club’s premises at any time. The consumption, possession and/or distribution of illegal substances by whatever means is strictly prohibited and any member or guest found or suspected to be in possession of such substances will be ejected and reported to the police.
(b) Any member found guilty of or suspected to be consuming or bringing illegal substances onto the Club’s premises, will have their membership terminated with immediate effect.
8. Gaming
No illegal betting, wagering or game with dice shall take place on the Club premises, nor shall any game of hazard or chance be played.
9. Guests
Members are required to register with the Membership Team any guest(s) they intend to access or use the member areas prior to their visit. Without express permission of the Membership Team, a member’s guest(s) are not permitted to access such member areas. Should any such guest visit be intended for the guest to partake in any gym-related activity or activity accessible to members only under normal circumstances, each guest shall be required to provide a completed and signed health commitment statement to the Membership Team prior to their visit. If so permitted by the Membership Team, a member’s guest(s) shall be allowed to partake in gym-related activity at the regular non-member rate of the applicable service. Guests (except where solely using the café facility) will be required to complete the Club’s standard form of registration and waiver of liability to be permitted access to any of the Club’s facilities.
10. Alcohol
(a) The consumption of alcohol is not permitted on the Club’s premises.
(b) Persons under the influence of alcohol (or suspected to be) will not be permitted to use gym facilities in the interest of their own and other’s safety.
11. Mobile devices
(a) Laptop computers, mobile telephones and business papers may be used in the café from Monday to Friday, but not in a manner that would cause offence or irritation to others in the café. On weekends, no such devices or papers shall be used.
(b) Mobile devices must be set to silent, meeting or vibrate mode at all times.
(c) In the interest of everyone’s privacy, camera enabled electronic devices (including mobile phones) should not be used or on view anywhere in the Club.
(d) Members or guests who cause a nuisance to other members or guests in such manner will be asked to put away their equipment and may be asked to leave the Club.
12. Neighbours and noise
In consideration of the Club’s neighbours, members are required to leave the premises quietly at all times.
13. Photography
The taking of photographs or digital images or recording audio or videos is not permitted without the express prior written permission of the Club Director and any members and all other persons featured on such photos, images, audio or video. No photos, images, audio or video may be taken of the Club facilities or in circumstances which may cause a nuisance to the Club or any other member in any event. Any permitted photos, images, audio or video may only be used in accordance with these Terms and Conditions and the Club Rules.
14. Post
The Company and the Club will not accept responsibility for post received or delivered to the Club premises. Letters and parcels will not be forwarded to a member’s private address or any other address.
15. Privacy
(a) The Club’s Privacy Notice, which is available on the Club’s website, sets out the terms on which the Club processes any personal data of members or that members provide to the Club or Company.
(b) The Club respects the privacy of its members or other persons and requires that each member does the same. Members may not disclose, publish, identify or discuss, in any form or any medium (including on any social media, networking or other platform) any matter or event relating to any other member, or relating to any private event or member event held at or organised by the Club, or which was seen or heard in any part of the Club without the express prior written consent of both the Company and the members and other individuals concerned in each case. For the avoidance of doubt, members are not permitted to take photographs of/with members or request autographs.
(c) The identities of members are strictly confidential. Members must refrain from identifying any other members without the express prior written consent of both the Company and the members and any other individuals concerned in each case.
(d) Members are not permitted to conduct tours of the Club without the prior written consent of the Club Director or Membership Team and subject to such conditions that the Club Director or Membership Team may reasonably impose.
16. Pets
Other than in the café area, pets are not permitted within the Club unless their owner is able to provide proof of them being for emotional support or service (e.g. service dogs).
17. Smoking
Smoking and vaping are not permitted anywhere inside the Club or in the appropriate outdoor seating areas of the Club, and we ask that you refrain from smoking or vaping outside our entrance.
18. Health and safety regulations
(a) Members are required to comply with the general health and safety instructions outlined by the Club. The Club cannot take responsibility for the monitoring of members and guests at all times and on all equipment and facilities.
(b) As the Club provides general health and safety instructions to all members, the Company will not accept liability for injury or harm to individuals using the gym equipment or any other of the Club facilities incorrectly, or in any way that is not suitable for them.
(c) All members must ensure they have accurately completed and signed health commitment statements and any other relevant forms prior to undergoing any form of exercise or treatment.
19. Gifts
Staff are not permitted to receive individual gifts from members or their guests including but not limited to vouchers, cash, holidays etc.
